Scam Contact Information

What do do if you have become a victim of a scam.

  • If you need to close your account and open a new one you will also need to contact all of your creditors to give them updated debit card numbers, and account numbers. You will also need to set up a new online banking account and bill pay account.
  • If you have direct deposits, you will need to contact each depositor to update your account numbers. Your Member Services Rep will give you your new account information.
  • Contact the Social Security Administration to report identity theft or make changes to your direct deposit. Winchester, VA Branch- 866-331-2320
  • Report identity theft to the FTC at 877-438-4338 or www.identitytheft.gov

Report to your 3 credit bureaus

Report to the FBI any suspicious activity. www.ic3.gov

Protect your identity and computers by using Lifelock.

Visit www.lifelock.com for more information.

Other helpful tips to avoid scams and breaches:

  • Do not store passwords in your computer. Change your settings to ensure you have to type the passwords in every time.
  • Make your passwords long and complicated.
  • Install virus protection software from a reputable company. Reach out to an IT tech to get the best advice.
  • Avoid using the “remember my computer” function through your websites. This allows you to bypass security questions.
  • Check emails closely. Does the email use bad grammar or have misspellings? This could be the sign of a scammer. Visit consumer.ftc.gov to see more about ways to spot a scam email.