Scam Contact Information

What do do if you have become a victim of a scam.

  • If you need to close your account and open a new one you will also need to contact all of your creditors to give them updated debit card numbers, and account numbers. You will also need to set up a new online banking account and bill pay account.
  • If you have direct deposits, you will need to contact each depositor to update your account numbers. Your Member Services Rep will give you your new account information.
  • Contact the Social Security Administration to report identity theft or make changes to your direct deposit. Winchester, VA Branch- 866-331-2320
  • Report identity theft to the FTC at 877-438-4338 or

Report to your 3 credit bureaus

Report to the FBI any suspicious activity.

Protect your identity and computers by using Lifelock.

Visit for more information.

Resources for Common Scams:

Other helpful tips to avoid scams and breaches:

  • Do not store passwords in your computer. Change your settings to ensure you have to type the passwords in every time.
  • Make your passwords long and complicated.
  • Install virus protection software from a reputable company. Reach out to an IT tech to get the best advice.
  • Avoid using the “remember my computer” function through your websites. This allows you to bypass security questions.
  • Check emails closely. Does the email use bad grammar or have misspellings? This could be the sign of a scammer. Visit to see more about ways to spot a scam email.